Copperline Consulting, Inc. Employee Directory

TelecommunicationsFlorida, United States2-10 Employees

Copperline Consulting, Inc., a small telecommunications firm based in Sarasota, Florida, focuses on on-premise Genesys Pure Engage contact center telephony systems, complemented by call center design, database work, and training. The company supports end-to-end deployments, including inbound and outbound channels, eServices, and reporting, with design and installation for multi-site and multi-platform implementations, and it provides professional services for all versions and components of Genesys Pure Engage on-premise systems, drawing on experience integrating the platform with phone systems from Siemens, Avaya, Cisco, Alcatel, Aspect and Nortel.

It also offers consulting across contact center operations and reporting, covering call routing, call recording, adherence and workforce management, and interactive voice response. In addition, Copperline provides custom programming and database design services and offers training for users, supervisors, managers, and administrators, including self-sufficiency training for system support personnel.

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