Copperline Consulting, Inc.

TelecommunicationsUnited States2-10 Employees

Specialize in on-premise Genesys Pure Engage contact center telephony systems, call center design, database systems and training.  Provides:

- Genesys Inbound, Outbound, eServices, Reporting, design and installation, multi-site and multi-platform implementations

- Professional Services for all versions and components of Genesys Pure Engage on-premise systems
 
- Genesys experience on Siemens, Avaya, Cisco, Alcatel, Aspect and Nortel phone systems 
  
- Consulting on all aspects of contact center operation and reporting:  Call routing, call recording, adherence and work force management, reporting, interactive voice response, etc.

- Custom programming and database design services are available for multiple languages and platforms 

- Basic and advanced training for contact center users, supervisors, managers and administrators including self-sufficiency training for system support personnel

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