CRMXchange A Cyber M@rketing Company
Online Audio and Video MediaFlorida, United States2-10 Employees
CRMXchange is a Sarasota, Florida-based information platform focused on customer experience and contact center operations. Founded in 1995, it provides resources such as best practices, white papers, and access to contact center products and services, while also hosting live events. The organization functions as an events hub, delivering substantial programming with more than 100 informational webcasts each year and three free virtual conferences annually. Its audience comprises professionals seeking practical guidance to improve customer interactions and workforce management, and the firm positions itself as a source of industry insights and educational content in the online audio and video media space. In 2018, it formed a partnership with Sharpen Technologies to discuss strategies for improving agent and customer experiences.