Customer Care Measurement & Consulting Email Format
Market ResearchVirginia, United States11-50 Employees
Customer Care Measurement & Consulting is a market research firm based in Alexandria, Virginia, employing about 11 to 50 people. It focuses on customer experience measurement and management, and aims to help clients achieve the best return on investment from efforts to improve the customer experience. The company maintains a website at https://customercaremc.com and operates a technology stack that includes iCIMS, WordPress, Google Fonts API, Slick, reCAPTCHA, Cloudflare Bot Management, Nginx, and Facebook. In its history, CCMC announced a partnership with Medallia in January 2013 and appointed John A. Goodman as Vice Chairman in November 2012. The firm emphasizes core values that are intended to influence client business outcomes and customer experiences.