Customer Service Intelligence, Inc. Employee Directory

Information ServicesArkansas, United States11-50 Employees

Customer Service Intelligence, Inc. (CSI) operates in the information services landscape, offering a program focused on following up with clients’ customers to capture voice-of-customer data and feedback. The company provides a fully functioning virtual business development center in addition to tracking metrics such as Net Promoter Score, consumer satisfaction, and industry benchmarks. Its services are designed to help organizations monitor and improve the customer experience, with emphasis on reducing churn and increasing customer lifetime value. CSI targets businesses seeking quality control of the customer journey, particularly in environments where retaining existing customers is critical to profitability. Based in Bella Vista, Arkansas, CSI has been delivering its customer follow-up program for over three decades, positioning itself as a specialist in customer experience measurement within the information services industry.

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