Direct Line Answers Employee Directory
TelecommunicationsCalifornia, United States11-50 Employees
Direct Line Answers provides live answering and call-center services that act as the outward voice of a client's business when staff are unavailable. Operating around the clock, its agents handle calls in a professional, brand-consistent manner to prevent missed inquiries. The service targets sectors such as healthcare, property management, legal services, and home trades, offering features like customized scripts and bilingual support. Based in Berkeley, California, the company has been in operation since 1979. Positioned within the telecommunications industry as a specialized answering service and call-center partner, Direct Line emphasizes reliable, real-time call handling and escalation when needed. A recent development noted in 2020 was an expansion of its facilities to California, reflecting growth in its footprint.