Insights

Strong Industry Reputation Direct Line Answers has established a solid reputation within the call center industry, evidenced by their multiple awards including 12 consecutive Diamond Plus awards and recognition from CAM-X. This positions them as a trusted partner for businesses seeking reliable customer engagement services.

Market Expansion The company's recent expansion to California indicates growth ambitions and increased capacity to serve West Coast clients. This expansion presents opportunities to offer tailored solutions to regional healthcare, legal, and property management firms seeking high-quality answering services.

Technology Integration Utilizing a tech stack that includes analytics, real-time monitoring, and web development tools such as Google Analytics and New Relic suggests a focus on quality assurance and continuous improvement. This technological emphasis provides a basis for upselling advanced management and integration solutions.

Diverse Client Base Serving industries like healthcare, legal, property management, and trades, Direct Line has a versatile client portfolio. This diversity offers cross-industry opportunities to introduce specialized, scalable communication solutions tailored to each sector's needs.

Financial Size and Growth Potential With revenues estimated between 10 and 25 million dollars and a relatively small team, the company has the agility to adopt new partners and services. This presents a favorable environment for expanding service offerings such as enhanced bilingual support, script customization, or AI-driven automation to boost operational efficiency.

Direct Line Answers Tech Stack

Direct Line Answers uses 8 technology products and services including Open Graph, Twemoji, Swiper, and more. Explore Direct Line Answers's tech stack below.

Open Graph
Content Management System
Twemoji
Font Scripts
Swiper
Javascript Libraries
Slider Revolution
Miscellaneous
Elementor
Page Builders
New Relic
Real User Monitoring
Google Analytics
Web Analytics
Ruby on Rails
Web Frameworks

Media & News

Direct Line Answers's Email Address Formats

Direct Line Answers uses at least 3 format(s):

Direct Line Answers Email Formats	Example	Percentage
FirstL@directlineinc.com	JohnD@directlineinc.com	38%
First@directlineinc.com	John@directlineinc.com	12%
FirstL@directlineinc.com	JohnD@directlineinc.com	38%
First@directlineinc.com	John@directlineinc.com	12%
FirstL@directlineanswers.com	JohnD@directlineanswers.com	100%
FLast@dlcomm.com	JDoe@dlcomm.com	84%
FirstLast@dlcomm.com	JohnDoe@dlcomm.com	11%
First.Last@dlcomm.com	John.Doe@dlcomm.com	4%
FirLast@dlcomm.com	JohDoe@dlcomm.com	1%

Frequently Asked Questions

Where is Direct Line Answers's headquarters located?

Direct Line Answers's main headquarters is located at 2847 Shattuck Avenue Berkeley, California 94705 United States. The company has employees across 3 continents, including North AmericaEuropeAfrica.

What is Direct Line Answers's phone number?

You can contact Direct Line Answers's main corporate office by phone at

+1-510-644-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Direct Line Answers's official website and social media links?

Direct Line Answers's official website is directlineinc.com and has social profiles on LinkedIn.

What is Direct Line Answers's SIC code NAICS code?

Direct Line Answers's SIC code is 1711 - Plumbing, Heating and Air-Conditioning NAICS code is 517 - Telecommunications.

How many employees does Direct Line Answers have currently?

As of February 2026, Direct Line Answers has approximately 24 employees across 3 continents, including North AmericaEuropeAfrica. Key team members include Owner: R. A.Director: S. L.Account Manager: S. B.. Explore Direct Line Answers's employee directory with LeadIQ.

What industry does Direct Line Answers belong to?

Direct Line Answers operates in the Telecommunications industry.

What technology does Direct Line Answers use?

Direct Line Answers's tech stack includes Open GraphTwemojiSwiperSlider RevolutionElementorNew RelicGoogle AnalyticsRuby on Rails.

What is Direct Line Answers's email format?

Direct Line Answers's email format typically follows the pattern of FirstL@directlineinc.com. Find more Direct Line Answers email formats with LeadIQ.

When was Direct Line Answers founded?

Direct Line Answers was founded in 1979.

Direct Line Answers

Q: What is Direct Line Answers's official website and social media links?

Direct Line Answers's official website is directlineinc.com. Direct Line Answers has social profiles on LinkedIn.

Q: How many employees does Direct Line Answers have currently?

Direct Line Answers has approximately 24 employees.

Q: What technology does Direct Line Answers use?

Direct Line Answers's tech stack includes Slider Revolution, New Relic, WP Engine, RSS, Grade Us.

TelecommunicationsCalifornia, United States11-50 Employees

Your Brand. Our Voice. Every Time.
Since 1979, Direct Line has been the trusted answering service and call center partner for businesses that can’t afford to miss a call.
We’re not just an answering service—we’re the voice of your brand when you can’t be. Our 24/7/365 live answering services ensure your clients, patients, or tenants always reach a calm, professional voice trained to represent your business with care.
Every call is an opportunity. We make sure it’s never a missed one.
Whether you're in healthcare, property management, legal services, or home trades, Direct Line integrates seamlessly into your operations—custom scripts, real-time escalation protocols, bilingual support, and agents trained to sound like your team.
Why it matters? Because your reputation doesn’t sleep—and neither do we.