Direction & Search, Inc Employee Directory
Business Consulting and ServicesCalifornia, United States2-10 Employees
Direction & Search, Inc. is a consulting firm based in Carlsbad, California, that specializes in shaping and implementing customer experience (CX) initiatives. The firm focuses on developing CX strategy, improving customer acquisition and retention, managing the customer lifecycle, and designing loyalty programs, alongside evaluating CX operations and assisting with platform and partner selection. Targeting large organizations, including global Fortune 1000 companies, its work centers on helping clients optimize how customers interact with their brands across touchpoints. Established in 1996, the company positions itself within the business consulting and services industry, providing specialized guidance to enhance CX programs and related strategic decisions. A recent development involves continued engagement with its client base to support end-to-end CX programs, underscoring its ongoing emphasis on strategic CX execution and operational evaluation.