Donnelly Communications, Inc. Email Format

Outsourcing and Offshoring ConsultingGeorgia, United States51-200 Employees

Donnelly Communications, Inc. is a mid-sized provider of round-the-clock contact center services based in Atlanta, Georgia. Founded in 1981, the company designs customized programs intended to help clients grow revenue by meeting customer expectations and strengthening brand loyalty, with a focus on multi-channel retailers and other brand-conscious organizations in the outsourcing and offshoring sector. The business combines technology, a client-centered approach, motivated customer-service professionals, and quality-driven processes to enable its clients to scale their customer-care operations.

Its CustomerTouch 360 suite leverages current technology to deliver advanced service solutions across the three stages of the customer lifecycle: acquisition, conversion, and retention. Frontline agents interact with consumers through multiple channels, including voice, email, web forms, chat, social media, and text messaging. The overall objective is to help clients achieve a meaningful return on investment by improving the customer experience across channels and lifecycle stages.

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