What departments does Echo have?

Echo has employees across 18 departments including Supply Chain, Solutions Engineering, Product Management, Retail, Operations.

What is the largest department at Echo?

The largest department at Echo is Finance with 4 employees.

Where are Echo employees located globally?

Echo has employees across 7 continents and 46 countries including Zambia, Egypt, Ghana, Tanzania, Uganda.

How has Echo's team size changed over time?

Echo's team has decreased from approximately 288 to 227 employees based on available data.

Echo Employee Directory

Q: Who are Echo's key employees and leadership?

Echo's key employees include: President: A. H., Head Of Software Delivery: R. N., Head Of Technical Solutions And Architecture: J. D., Head Of Retail Change: N. J., Head Of Operations: L. F..

Outsourcing and Offshoring ConsultingEngland, United Kingdom201-500 Employees

Echo, based in Walsall, West Midlands, United Kingdom, operates in the outsourcing and offshoring consulting sector with a focus on the water industry. It provides outsourced customer service operations for utility companies, covering customer contact handling, billing, meter reading, and debt collection to support end-to-end customer management. The company also develops software for water billing and customer care, including RapidXtra and Aptumo, a cloud-based billing solution built on Salesforce. Echo combines technology, processes, and skilled personnel to help utility clients manage customer interactions across the full lifecycle.

Echo serves water utilities seeking outsourced customer-facing operations and related billing activities. By delivering integrated contact handling, billing, meter reading, and debt collection, it addresses key challenges in customer experience and revenue management.

Echo Global Highlights

Europe
265

United Kingdom Of Great Britain And Northern Ireland
240
France
14
Netherlands
2
Spain
1
Poland
1
Portugal
1
Croatia
1
Albania
1
Ireland
1
Belgium
1
Italy
1
Sweden
1

Asia
134

India
110
Russian Federation
5
China
4
Philippines
2
Thailand
2
Indonesia
2
Japan
2
Iran
2
Jordan
2
Pakistan
1
United Arab Emirates
1
Israel
1

North America
53

United States Of America
41
Canada
8
Trinidad And Tobago
1
Mexico
1
Jamaica
1
Panama
1

Africa
16

Egypt
3
Nigeria
3
Kenya
2
Zambia
1
Ghana
1
Tanzania
1
Uganda
1
Burkina Faso
1
Ethiopia
1
Botswana
1
Somalia
1

Oceania
6

Australia
6

South America
2

Brazil
2

Echo's Leadership

A. H.
President
Mobile Phone
Email
R. N.
Head Of Software Delivery
Mobile Phone
Email
J. D.
Head Of Technical Solutions And Architecture
Mobile Phone
Email
N. J.
Head Of Retail Change
Mobile Phone
Email
L. F.
Head Of Operations
Mobile Phone
Email
S. R. C. M.
Head Of Customer Experience And Service Improvement
Mobile Phone
Email
D. M.
Head Of Quality
Mobile Phone
Email
L. H.
Head Of Billing And Collections
Mobile Phone
Email

Echo Employee Metrics

100%

50%

0%

2026

2025

Engineering
Customer Success
Analytics
Consultant
Finance
Other
Quality Assurance
Business
Program & Project Management
Support
Accounting
Sales

Contact profiles from Echo

Name

Title

Contact Info

Location

Last Update

J. C.
Founder
Mobile Phone
Email
Apr 14, 2026
V. E.
Founder
Mobile Phone
Email
Nigeria
Apr 15, 2026
A. H.
President
Mobile Phone
Email
United StatesNebraska
Mar 05, 2026
S. O.
Owner
Mobile Phone
Email
United StatesUtah
Apr 24, 2025
R. N.
Head Of Software Delivery
Mobile Phone
Email
IndiaDelhi
Apr 14, 2026
J. D.
Head Of Technical Solutions And Architecture
Mobile Phone
Email
United KingdomEngland
Apr 20, 2026
L. T.
Global Head Of Product & Innovation
Mobile Phone
Email
United KingdomEngland
Apr 20, 2026
N. J.
Head Of Retail Change
Mobile Phone
Email
United KingdomEngland
Mar 24, 2026
L. F.
Head Of Operations
Mobile Phone
Email
United Kingdom
Apr 20, 2026
S. R. C. M.
Head Of Customer Experience And Service Improvement
Mobile Phone
Email
United KingdomEngland
Mar 24, 2026

Frequently Asked Questions

What is Echo known for?

Echo was founded in 2000 operates in the Outsourcing and Offshoring Consulting industry. The company's main headquarters is located in Green Lane Walsall, England United Kingdom; you can contact the main corporate office by phone at

+44-845-121-****

. Explore Echo's company overview page for more information.

What is Echo's most common email format?

Echo employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more Echo email formats with LeadIQ.

How many employees does Echo have currently?

Echo has approximately 296 employees as of June 2026. These team members are located across 6 continents, including EuropeAsiaNorth America.

Who are Echo's key employees and leadership?

As of June 2026, Echo's key employees include:

President: A. H.
Head Of Software Delivery: R. N.
Head Of Technical Solutions And Architecture: J. D.
Head Of Retail Change: N. J.
Head Of Operations: L. F.

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Echo Employee Directory

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