Echo Employee Directory
Outsourcing and Offshoring ConsultingEngland, United Kingdom201-500 Employees
Echo, based in Walsall, West Midlands, United Kingdom, operates in the outsourcing and offshoring consulting sector with a focus on the water industry. It provides outsourced customer service operations for utility companies, covering customer contact handling, billing, meter reading, and debt collection to support end-to-end customer management. The company also develops software for water billing and customer care, including RapidXtra and Aptumo, a cloud-based billing solution built on Salesforce. Echo combines technology, processes, and skilled personnel to help utility clients manage customer interactions across the full lifecycle. Echo serves water utilities seeking outsourced customer-facing operations and related billing activities. By delivering integrated contact handling, billing, meter reading, and debt collection, it addresses key challenges in customer experience and revenue management.
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