Exclusive SA CX Emerge Queue is the sole provider of Qmatic AB Customer Experience solutions in South Africa and several African markets, presenting a compelling cross-sell opportunity for Qmatic-related CX expansion and complementary enterprise IT services.

Premier Partner Advantage As a Qmatic Premier Partner and market leader in South Africa, there is potential to leverage joint marketing, case studies, and expanded support services to accelerate pipeline growth with regional enterprises seeking robust CX management.

Scale via CX The global reach of Qmatic with 120 countries and a large installed base suggests Emerge Queue can target mid-market and enterprise clients looking to upgrade or standardize omnichannel customer journeys in Africa.

Revenue Growth Signals Current revenue range indicates a growing IT services business with room to upsell CX platforms, managed services, and integration projects for existing clients and new logos within related sectors.

Tech Synergy Leveraging the existing tech stack (domain hosting and DX services) alongside Qmatic CX solutions offers an opportunity to present end-to-end digital transformation packages focused on customer journey optimization and data-driven insights.