Emergia Contact Center Employee Directory
Outsourcing and Offshoring ConsultingCatalonia, Spain1001-5000 Employees
Emergia Contact Center is a multinational provider in the outsourcing and offshoring consulting industry, specializing in comprehensive customer relationship management through interactive contact center operations, business process outsourcing (BPO), and customer experience consulting. The company is located at 163 Calle de Bac de Roda, Barcelona, Catalonia 08018, Spain, and maintains offices in Spain, Colombia, the United States, and the Dominican Republic. It employs between 1,001 and 5,000 people. Emergia emphasizes an internal culture described as emotional experience and stresses flexibility and rapid response capabilities, supported by its infrastructure and processes to deliver tailored solutions. The organization serves customers in nine languages and utilizes a technology stack that includes Cloudflare Web Optimizations, Open Graph, Drupal, Google Workspace, Amazon ALB, Google Tag Manager, HTTP/3, and Apache.