Enterprise Integration Group Employee Directory
Design ServicesCalifornia, United States2-10 Employees
Enterprise Integration Group is a design services firm based in San Ramon, California. The company specializes in applying research-based best practices to improve customer service through voice user interface design, covering touch-tone, speech, and natural language interactions. EIG conducts qualitative video usability testing and large-scale live wizard tests with thousands of callers, supported by statistical analysis, to validate its design practices. Over the past fifteen years, the firm has conducted extensive research on telephone voice user interface design and has helped enhance IVR and speech recognition systems for more than a hundred Fortune 500 clients. In addition to its core work, EIG has engaged in partnerships with GM Voices for ongoing workshops across the country, highlighting a collaborative approach to sharing actionable IVR and UI design insights.