Epiphany Employee Directory
Telephone Call CentersOhio, United States51-200 Employees
Epiphany is a mid-sized US-based provider of 24/7 frontline customer care focused on the healthcare technology sector. It combines US-based contact center operations with training and end-to-end device logistics to support healthcare technology clients. The company aims to deliver omnichannel support while keeping service costs low, using design, delivery, and feedback loops to encourage self-service and reduce call churn. Based in Akron, Ohio, in the Midwest tech hub, Epiphany leverages local healthcare technology talent to staff its operations. The firm emphasizes hiring experienced, empathetic problem-solvers who tend to remain with the company longer than the industry average, with all teams operating in the United States to enable around-the-clock service.