Expivia Interaction Marketing Group Inc. Email Format

Business Consulting and ServicesPennsylvania, United States51-200 Employees

Expivia is a 100% USA contact center BPO headquartered in Erie, Pennsylvania. Every agent. Every call. American soil. No exceptions. No offshore seats. Not now. Not ever.

We are the only BPO invited to sit on NICE CXone's Executive Customer Council. That means we help design the platform most contact centers run on. 

When you work with us, you get a team that knows CXone at the architecture level.

We also built our own AI. OttoQA is our proprietary quality assurance platform that scores 100% of your calls automatically. Not 2%. Not a random sample. Every single interaction gets scored for quality, compliance, and sentiment the moment it ends. Your dashboard shows exactly what our supervisors see.

When an agent struggles on a call, OttoQA catches it in minutes. Our AI training platform REDO recreates that exact scenario. The agent practices it before their next shift. Not next week. That day.

This is not a call center with AI bolted on. This is an operation built around it. Agent Assist. Auto summarization. Predictive analytics. Intelligent routing. All running in the background while real humans have real conversations with your customers.

15 years in business. 600 seats. All-inclusive pricing with no hidden technology fees. Healthcare, financial services, retail, government, 211 support. We go live in 14 days.

There is a right way to run a contact center. And it is worth fighting for.

expivia.com

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