Expivia Interaction Marketing Group Inc.

Business Consulting and ServicesPennsylvania, United States51-200 Employees

Expivia Interaction Marketing Group Inc. is a U.S.-based business process outsourcer focused on contact center services, operating exclusively on American soil from its Erie, Pennsylvania location. The company emphasizes a fully domestic model for its agents and calls, positioning itself as a USA-only contact center provider with a long-standing presence in the industry and a track record spanning about 15 years. It serves sectors including healthcare, financial services, retail, government, and 211 support, offering a comprehensive set of capabilities that combine human agents with advanced AI-driven tools to monitor quality, compliance, sentiment, and performance on every interaction. Notably, Expivia maintains involvement with NICE CXone at the architectural level, indicating collaboration or influence over the platform used by many contact centers, and has developed proprietary quality assurance and training solutions to address on-call performance in real time. The company is headquartered in Erie, within the broader Pennsylvania region, and positions itself around rapid deployment and all-inclusive pricing with a focus on immediate live operations. A recent point of activity cited is expansion and increased hiring in response to demand for services connected to public health initiatives, illustrating its ongoing role in workforce capacity and service delivery.

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