Focus Telecom Polska s.a.

TelecommunicationsMasovian, Poland51-200 Employees

Based in Warsaw, in the Masovian region of Poland, Focus Telecom Polska s.a. operates in the telecommunications software space, developing cloud-based solutions for business communication and automation. Its offerings center on integrated platforms for client engagement, including a multichannel contact center designed for telemarketing and customer support, with features such as call recording and agent monitoring, and a unified database that consolidates communications from phone calls, emails, web forms, and faxes. The cloud-first approach aims to reduce the costs of owning and maintaining hardware and software by enabling remote access within a cohesive ICT framework.

Its product line also covers teleconferencing for audio and video collaboration and document work, a virtual business phone system that connects internal extensions to external networks, and an IVR system that directs customers to departments via voice prompts and keypad input. The company is described as a rapidly developing, technologically innovative player in Central and Eastern Europe and has been recognized with Deloitte awards on two occasions. With a mid-sized footprint, Focus Telecom Polska positions itself in the European telecom software landscape by delivering integrated communication and automation capabilities to its clients.

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