Forethought Email Format
Software DevelopmentCalifornia, United States51-200 Employees
Forethought develops AI agents for enterprise customer experience, designed to think, act, and improve across each customer moment. The platform handles billions of interactions for notable customers such as Upwork, Grammarly, Airtable, and Datadog, helping these organizations automate and augment support at scale. Through these capabilities, Forethought aims to enhance the quality and consistency of customer interactions within complex service environments. The company is based in San Francisco, California, and began operations in 2018. In 2025, it introduced Headless Forethought and Custom Insights to extend its platform, enabling organizations to deploy, govern, and measure AI across all CX systems and channels. Forethought operates in the software development sector with a focus on enterprise customer experience technologies.