FreemanGroup Service Solutions Employee Directory

HospitalityFlorida, United States11-50 Employees

FreemanGroup Service Solutions is a Jacksonville, Florida-based company that designs, delivers, and embeds hospitality service standards. Founded in 1985, it serves a diverse mix of clients including hotels, hospitals, government tourist boards, casinos, retailers, airlines, airports, and cruise lines to raise the quality of guest experiences. Rather than stopping at performance metrics, the firm emphasizes creating durable cultural change by moving training from the classroom to front-line operations.

Its approach focuses on turning training into ongoing routines staff can apply to sustain higher service levels. A notable engagement in its history is work for JetBlue in 2016, where FreemanGroup helped develop customer training programs and establish an in-house hospitality training team to continue implementing service standards.

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