Strategic Partnership TELUS Digital has a strong partner ecosystem and ongoing collaborations with AI platform providers (Parloa) and evaluation with Sanas.AI, offering entry points for co-delivered AI solutions and scaled implementations.

AI-Driven Growth Active AI initiatives and agent orchestration capabilities (Agentforce, over 40 AI agents activated) indicate opportunities to sell AI integration, automation, and CX enhancements to large enterprise clients.

CX Leadership Eight consecutive years named a Leader in Everest Group CXM Services for the Americas positions TELUS Digital as a trusted CX partner, suggesting upsell potential in CX consulting, optimization, and managed services.

Sales & Events Participation in high-visibility industry events (Dreamforce) and Salesforce Summit collaboration provides access to a broad enterprise client base; offer joint marketing, accelerators, and co-sell opportunities.

Financial Wellness Focus Internal financial wellness initiatives recognized with awards imply a credibility angle for human-centric solutions and potential opportunities to expand HR, fintech, and employee benefits offerings to clients seeking similar programs.