Giant Otter Technologies
Software DevelopmentMassachusetts, United States2-10 Employees
Giant Otter Technologies provides a platform for creating conversational bots by deriving dialogue from real customer interactions, including call recordings and live-chat transcripts. Its approach draws on a decade of research originating at MIT, delivering a structured, repeatable process to automate conversations directly from data. The company is based in Somerville, Massachusetts, and operates within the software development industry. With a small team, it serves organizations seeking to automate customer conversations using their own dialog data. In 2019, Giant Otter was acquired by Drift and its technology became part of Drift Automation.