Gladly Email Format
Software DevelopmentCalifornia, United States201-500 Employees
Gladly is a software company based in San Francisco, California that develops a customer experience AI platform. The platform is designed to deliver cost savings for business leaders while fostering lasting customer loyalty by prioritizing direct engagement with customers over deflection. Its client roster includes Crate & Barrel, Breeze Airways, and Ulta Beauty, reflecting a focus on brands that emphasize customer-centric service. Positioned in the software development industry, Gladly markets itself as an AI-driven solution for modern customer service needs. In May 2026, Gladly announced the introduction of agentic commerce capabilities at its Connect Live conference, marking a concrete product expansion.