GoldMine CRM

Software DevelopmentUnited States501-1000 Employees

GoldMine CRM (Ivanti) is a leading provider of Customer Relationship Management (CRM) solutions for small businesses. Over 1 million users have selected GoldMine to manage over 1 billion relationships. GoldMine has been selected by businesses in more than 80 verticals and 45 countries to grow their businesses and build enduring relationships.

GoldMine Premium Edition is an award winning CRM solution for businesses running Windows. Proven and easy to use, GoldMine allows you to focus on building long-lasting customer relationships. GoldMine is available for the Cloud, Mobile and on premise. GoldMine features:

Contact Management - Schedule all types of contact interactions, such as calls, meetings, appointments, follow up’s and requests. View activities via the group calendar or interactive list. Integrated with MS Outlook for mail, contacts and calendar.

Sales Automation - Schedule follow-up tasks, track customer information, such as competitor and influencer information. Powerful forecast, quota assignment and opportunity tracking capabililties for solid sales analysis.

Customer Service Tracking - Customer service center functionality which enables tracking, resolution, and reporting of service cases. Provide real-time service requests.

Lead Management - Import leads from a variety of different file formats. Assign source codes to each lead to help you segment your database on how the lead was obtained. Lead analysis allows users to easily view lead characteristics, such as conversion ratios, lead profits, and campaign performance.

Analytics - Pre-built dashboards for marketing, sales opportunities, activity analysis, and customer service. Ability to configure your own dashboards. Customizable knowledge base. 160 reports and 6 built-in business analytics tools.

Marketing Automation - Customized marketing campaigns. Integration with Constant Contact email marketing suite. Target the right contacts for each customized marketing campaign.

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