Goodays Email Format

Software DevelopmentÎle-de-france, France51-200 Employees

Goodays, formerly Critizr, is based in Paris, Île-de-France, and was founded in 2012, operating in the software development space. It offers a customer experience management platform that collects feedback across channels, supports ongoing customer conversations, and provides insights to inform decisions, now enhanced with generative AI. The aim is to streamline CX operations and help businesses build genuine customer connections while focusing on the metrics that drive impact.

The platform is used by more than 150 European companies across 25 countries and supports more than 70,000 professionals ranging from frontline teams to CX leaders. Notable clients include E.Leclerc, Domino’s, Crédit Agricole, Leroy Merlin, and Jules. In December 2024, Goodays launched Goodays Insight, a module designed to turn feedback into action through generative AI, and the CIO Review award recognized it as the AI Customer Experience Management Platform of the Year in Europe for 2025.

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