AI CX Insights Goodays has launched Goodays Insight, leveraging generative AI to turn customer feedback into actionable steps. This creates a compelling upsell path to CX leaders seeking faster time-to-value from AI-enabled insights and a measurable impact on satisfaction and retention.

Retail Expansion Opportunity The platform already serves major European retailers and consumer brands. There is a clear upsell opportunity to deepen deployment across additional stores, channels, and product lines, with tailored dashboards that address retailer KPIs such as in-store experience and delivery satisfaction.

Omnichannel Value Driver With omnichannel listening, conversational interactions, and actionable insights, Goodays helps consolidate feedback into one decision-ready pipeline. Target CX leaders aiming to improve NPS, reduce churn, and link customer sentiment to revenue impact through pilots and ROI cases.

CRM Integration Advantage Strong integrations with Salesforce, HubSpot, Zendesk and other tools enable rapid deployment and co-sell opportunities with CRM and customer support ecosystems. Propose joint-value presentations and integration-led proofs of concept to shorten procurement cycles.

European Growth Based in Paris with a growing footprint across 25 countries and industry recognition, Goodays presents partnership and channel opportunities with regional SI partners and resellers to accelerate market reach and reference-building in Europe.