Acquisition leverage Great Falls Marketing was acquired by Support Services Group in December 2019, indicating potential synergy opportunities between parent enterprise capabilities and Great Falls’ telecommunications footprint for bundled solutions.

Staffing scale With 51-200 employees, there is room to tailor mid-market engagement strategies, offering enterprise-grade managed services, contact center enhancements, or regional support packages that align with a mid-size organization’s budget and governance needs.

Tech stack fit Established use of customer contact and collaboration tools such as Five9, Jira, Asana, Microsoft 365, and jQuery suggests opportunities to cross-sell enhanced contact center optimization, project management integrations, and security/compliance offerings.

Awarded partner Support Services Group’s history of Stevie Awards and accolades signals a proven service quality profile, which can be leveraged in outreach to win higher-value engagements and cross-sell to similar clients seeking award-winning service.

Financial profile Reported revenue range of $50M-$100M and a global expansion footprint imply scalable opportunities for growth initiatives, such as omnichannel customer experience upgrades, performance marketing support, or managed services contracts targeting mid-market to enterprise segments.