Healthcare RCM Expansion Harris & Harris launched ACTION RCM in 2025, a middle-to-back-end revenue cycle management subsidiary focused on healthcare providers. This creates cross-sell opportunities to existing ARM clients and expansion into new healthcare networks (hospitals, physician groups, clinics). The combination of ARM strengths with RCM capabilities, plus compliance and operational efficiency initiatives, positions the company to deliver end-to-end cash flow optimization for healthcare customers.

AI Driven Collections Leadership changes in 2026 include Justin Miller as VP of Operations and Dan Medina as Senior Director of AI Applications & Operational Effectiveness, signaling a formal AI strategy. Use this to position AI-powered collections optimization: intelligent prioritization, automated dunning, sentiment-aware outreach, and compliance monitoring to boost recovery rates while reducing contact costs. Emphasize integration with existing HubSpot workflows for client onboarding and performance analytics.

Compliance as Differentiator The firm adheres to FDCPA and maintains state licenses nationwide; this can be marketed to regulated industries that require stringent compliance and risk management. Offer clients assurance programs, ongoing compliance training, and audit support as part of value proposition. The FDCPA focus also helps during due diligence when selecting outsourcing partners.

Vertical Expertise Deep experience across government services, utilities, and healthcare enables tailored programs and referenceable case studies. This breadth supports cross-sell opportunities into similar sectors and public sector agencies. Propose vertical-specific SLAs, dedicated teams, and flexible pricing models to win multi-vertical contracts.

Digital Channel Security Tech stack includes Cloudflare Bot Management, Microsoft Clarity, HubSpot, and modern front-end tooling, enabling secure, analytics-driven omnichannel engagement. Position as a secure, compliant digital outreach and customer care platform to complement call center operations; offer digital-first enrollment, payment portals, and chat capabilities with bot protection. This aligns with risk management and fraud prevention needs of healthcare and government clients.