HICAPS Email Format

IT Services and IT ConsultingVictoria, Australia11-50 Employees

HICAPS, based in Melbourne, Victoria, provides electronic claim and transaction processing for the healthcare sector, enabling on-the-spot claims for patients at the point of care. The company was established in 1998 to create an electronic solution for healthcare claims and transactions, and it now serves health service providers across the country. Its system supports Medicare processing and the lodgement of WorkSafe (Vic) claims, along with the ability to settle gap payments and fully patient-funded services via card and EFTPOS, and it can electronically lodge overseas health care claims for select funds.

Today, HICAPS terminals are installed in more than 25,000 healthcare practices and medical centres, and the network processes over 114,000 claims each day, with more than 100,000 registered providers nationally. The company operates as a wholly owned subsidiary of National Australia Bank, situating it within a broader financial services group. In January 2024, American Express expanded its partnership with HICAPS, reflecting ongoing collaboration with major payment networks.

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