HiJiffy

HospitalityLisboa, Portugal51-200 Employees

Founded in 2016, HiJiffy aims to improve guest communications in the hospitality industry through conversational AI. With its innovative Guest Communication Hub, HiJiffy bridges the gap between hotels and their guests, automating interactions and increasing revenue from direct bookings and upselling.

HiJiffy was named by the UNWTO as one of the most innovative companies in global tourism. Hotel Tech Report also named HiJiffy a top choice in the chatbot category and awarded its global customer support a prestigious level III certification.

HiJiffy is powered by its own AI, Aplysia, developed in-house by a dedicated expert team. Combining advanced natural language processing, sentiment analysis, large language models (LLMs) and generative AI technologies, Aplysia provides accurate, human-like responses across over 130 languages.

In 2025, over 2,300 hotels in more than 60 countries use HiJiffy to optimise operations and improve communication across the entire guest journey.

The solution’s impact is backed by real-world results:
• Over 87% automation rate on answering guest queries
• 92% guest satisfaction score
• 5% direct booking conversion through chat
• 70% reduction in incoming 

- Book a Demo: See HiJiffy's solutions in action and their benefits by booking a demo at https://www.hijiffy.com/book-a-demo.

- Key Benefits: Discover how HiJiffy’s solutions improve guest satisfaction and operational efficiency at https://www.hijiffy.com/key-benefits.

- Success Stories: Read inspiring stories of hotels benefiting from HiJiffy's technology at https://www.hijiffy.com/success-stories.

- Pre-Stay Phase Solutions: Explore tools for guest engagement and booking process efficiency at https://www.hijiffy.com/pre-stay-phase.

- In-Stay Phase Solutions: Learn about solutions enhancing guest comfort during their stay at https://www.hijiffy.com/in-stay-phase.

- Aplysia AI Technology: Understand how our AI drives hospitality innovation at https://www.hijiffy.com/aplysia-os.

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