Insights

AI-First Customer Service Intercom provides a cutting-edge AI-first platform for customer service, ensuring instant, accurate responses 24/7 and transitioning only complex issues to tickets, offering a strong selling point for businesses seeking efficient and effective customer support solutions.

Backed by Leading Investors With backing from notable venture capitalists like Kleiner Perkins and Bessemer Venture Partners, Intercom's financial stability and strategic support from industry leaders make it a trustworthy and reliable choice for potential clients looking for a reliable partner with solid financial stability.

Revenue Performance Intercom's revenue falls within the $100M - 1B range, indicating a successful and profitable operation, making it an appealing option for businesses seeking solutions from established and financially strong partners.

Competitive Comparison When compared to similar companies like Zendesk and Medallia, Intercom's focus on cutting-edge AI technology for customer service sets it apart, offering a unique value proposition that can attract clients looking for innovative and advanced solutions.

Expansion Potential With a sizeable employee base of 501-1000 and a tech stack tailored for scalability, Intercom showcases the capacity to handle growing client demands, making it an ideal choice for businesses seeking partners capable of scaling with their growth and ensuring long-term success.

Intercom Tech Stack

Media & News

Intercom's Email Address Formats

Intercom uses at least 3 format(s):
Intercom Email FormatsExamplePercentage
first.last@intercom.comJohn.Doe@intercom.com
81%
first@intercom.comJohn@intercom.com
8%
firstlast@intercom.comJohnDoe@intercom.com
5%
first.l@intercom.comJohn.D@intercom.com
2%
firstl@intercom.comJohnD@intercom.com
1%
last@intercom.comDoe@intercom.com
1%
f.last@intercom.comJ.Doe@intercom.com
0%
flast@intercom.comJDoe@intercom.com
1%
first-last@intercom.comJohn-Doe@intercom.com
0%
first_last@intercom.comJohn_Doe@intercom.com
0%
firstml@intercom.comJohnMD@intercom.com
1%
lastf@intercom.comDoeJ@intercom.com
0%
firstlas@intercom.comJohnDoe@intercom.com
0%
first.middle@intercom.comJohn.Michael@intercom.com
0%
fl@intercom.comJD@intercom.com
0%
first.last@intercom.ioJohn.Doe@intercom.io
67%
first@intercom.ioJohn@intercom.io
28%
firstl@intercom.ioJohnD@intercom.io
3%
flast@intercom.ioJDoe@intercom.io
1%
first.middle@intercom.ioJohn.Michael@intercom.io
0%
first.middlelast@intercom.ioJohn.MichaelDoe@intercom.io
1%
last@intercom.ioDoe@intercom.io
0%

Frequently Asked Questions

Where is Intercom's headquarters located?

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Intercom's main headquarters is located at 55 2nd Street 4th Floor San Francisco, California 94105 US. The company has employees across 6 continents, including North AmericaEuropeSouth America.

What is Intercom's phone number?

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You can contact Intercom's main corporate office by phone at +1-212-480-4076. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Intercom's stock symbol?

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Intercom is a publicly traded company; the company's stock symbol is IRCM.

What is Intercom's official website and social media links?

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Intercom's official website is intercom-mail.com and has social profiles on LinkedIn.

How much revenue does Intercom generate?

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As of June 2024, Intercom's annual revenue reached $750M.

What is Intercom's NAICS code?

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Intercom's NAICS code is 5112 - Software Publishers.

How many employees does Intercom have currently?

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As of June 2024, Intercom has approximately 1.5K employees across 6 continents, including North AmericaEuropeSouth America. Key team members include Chief Executive Officer: N. S.Chief Financial Officer: D. G.Chief Product Officer: P. A.. Explore Intercom's employee directory with LeadIQ.

What industry does Intercom belong to?

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Intercom operates in the Software Development industry.

What is Intercom's email format?

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Intercom's email format typically follows the pattern of . Find more Intercom email formats with LeadIQ.

How much funding has Intercom raised to date?

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As of June 2024, Intercom has raised $125M in funding. The last funding round occurred on Mar 27, 2018.

When was Intercom founded?

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Intercom was founded in 2011.
Intercom

Intercom

Software DevelopmentCalifornia, United States501-1000 Employees

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:

AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.

AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.  

AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.

Section iconCompany Overview

Headquarters
55 2nd Street 4th Floor San Francisco, California 94105 US
Phone number
+1-212-480-4076
Stock Symbol
IRCM
NAICS Code
5112 - Software Publishers
Founded
2011
Employees
501-1000

Section iconMedia & News

Section iconFunding & Financials

  • $125M

    Intercom has raised a total of $125M of funding over 7 rounds. Their latest funding round was raised on Mar 27, 2018.

  • $100M$1B

    Intercom's revenue is in the range of $100M$1B

Section iconFunding & Financials

  • $125M

    Intercom has raised a total of $125M of funding over 7 rounds. Their latest funding round was raised on Mar 27, 2018.

  • $100M$1B

    Intercom's revenue is in the range of $100M$1B

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