Hotel Chocolat Email Format

RetailEngland, United Kingdom1001-5000 Employees

Hotel Chocolat is a luxury British chocolatier and cacao grower that combines high-quality chocolate with sustainable farming practices. The company emphasizes originality, authenticity and ethics, and operates both an online business and a retail network of more than 120 stores across the UK. It also runs an eco-conscious cacao farm in Saint Lucia and has created a visitor experience, Project Chocolat, together with the Rabot Hotel and Restaurant.

Founded in 2004 by Angus Thirlwell and Peter Harris, the Royston-based business began online and later expanded into physical locations. It maintains a large online global customer base and positions itself in the premium end of the chocolate retail market, with a focus on ethical sourcing and biodiversity-friendly farming through its Gentle Farming program. A recent development includes the opening of a new store and Velvetiser Café at the White Rose Shopping Centre in Leeds in 2026.

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