i-Comm Connect Employee Directory

IT Services and IT ConsultingUnited States2-10 Employees

TACTAL by i-Comm Connect allows companies to harness the power of real time communications straight from your digital touchpoints without the use of 800#s or slow IVR processes. Using our WebRTC technology our patented Visual Directory puts your customers just few clicks away from live human interaction. Our easy to integrate digital customer engagement solution will transform your CX and drastically reduces telco expenses 

TACTAL is the industry's first fully built WebRTC client that offers secure real time in-app live voice and data transfer, routing customers to your call centers with intent. TACTAL is an over the top, cloud-based SaaS solution so there is no development, software or additional hardware needed to deploy. We also integrate with most major call center software to create more personalized and efficient customer interactions with better customer data analytics in your existing platform.

Our team is committed to quickly and efficiently delivering the most secure and reliable WebRTC service. We can help with:

★ Eliminating traditional Telecom expenses and operating costs associated with call center operations
★ Improving customer routing to the right skills based agents with intent and contextual data
★ Integration with your existing call center software to improve customer experience and agent efficiency 
★ Provide better customer data analytics

Our customers report that TACTAL can increase CSAT and NPS scores by 25% or more. They also can decrease global inbound 800 expenses by more than 70%. Visit www.icommconnect.com or feel free to reach out to chandler@icommconnect.com to learn how TACTAL can transform the customer experience, drive more sales across the globe, capture new customer data, and increase the bottom line.

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