Intouch Insight Email Format

Market ResearchOntario, Canada51-200 Employees

Intouch Insight is a market research firm based in Kanata, Ontario, serving North American multi-location brands. It helps clients achieve operational excellence, meet customer expectations, and build long-term loyalty by translating customer experiences into actionable insights. With more than four decades of CX expertise, the company specializes in customer experience programs, surveys, mobile forms, mystery shopping, and operational and compliance audits.

Its client base includes over 300 brands across North America, including notable quick-service, gas and convenience chains, and a major global technology company. The organization emphasizes maintaining brand standards while improving efficiency across locations through its structured CX and audit offerings. In 2026, Intouch Insight announced an expansion into the grocery sector and plans to present proprietary grocery industry research at the GroceryNEXT conference in Chicago.

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