ISM, Inc.

IT Services and IT ConsultingMaryland, United States11-50 Employees

ISM is a global, independent strategic advisory helping organizations navigate customer experience, enterprise systems, and emerging technologies.

For more than four decades, ISM has worked with organizations worldwide to make complex technology decisions with clarity—integrating people, process, data, and technology to deliver meaningful business outcomes.

Founded by Barton Goldenberg, ISM was built on a simple principle:
Technology should serve people and not the other way around.

Today, ISM continues that work with a renewed focus on artificial intelligence, automation, and governance—helping organizations move forward with confidence, without hype, vendor bias, or unnecessary risk.

What we do:
• Strategic advisory and executive guidance
• AI readiness, governance, and risk assessment
• CRM and customer experience strategy
• Business process and technology evaluation
• Vendor selection and implementation oversight

ISM operates independently by design. We do not sell software or implementation services by ensuring objective, unbiased guidance for every client engagement.

When organizations face high-stakes technology decisions, they turn to ISM for clarity, integrity, and long-term thinking.

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