IST Networks Email Format
IT Services and IT ConsultingCairo, Egypt501-1000 Employees
IST Networks is an IT services and IT consulting company based in Cairo, Egypt, employing between 501 and 1000 people. Founded in 2002, it is described as the leading customer experience (CX) technology systems integrator in the EMEA region. Its portfolio includes contact center solutions, conversational AI, unified CX management platforms, AI-powered social media management, and analytics and feedback tools. Its CX consultancy services cover CX maturity assessment, operating model redesign, platform assessment and design, workforce optimization, business process engineering, and analytics and insights. The company is described as a Teleperformance brand and part of the TP Infinity family, and in December 2022 Majorel Group Luxembourg S.A. announced that it had closed the acquisition of IST Networks. In March 2024 IST Networks announced a strategic CX transformation project with Virgin Mobile KSA.