Strategic Partnerships IST Networks has established strong collaborations with leading technology providers like Genesys, UiPath, and Automation Anywhere, demonstrating their capability to integrate advanced AI and automation solutions. This presents opportunities to offer tailored AI-powered CX solutions and expand their portfolio through joint service offerings.

Recent Acquisition Following their acquisition by Majorel Group in December 2022, IST Networks is now part of a global CX solutions provider with increased resources and market reach. This enables targeted cross-selling of comprehensive CX services to existing and new clients within a broader portfolio.

Innovative Solutions With their launch of products like Botter Chatbot and the latest versions of Contact Center platforms, IST Networks is positioned as a leader in AI-driven customer engagement tools. This indicates a demand for advanced automation, conversational AI, and analytics solutions to enhance client experience strategies.

Market Focus Operating primarily in the EMEA region with a large employee base and significant revenue, IST Networks is well-placed to target other enterprises seeking digital transformation in customer service. This provides opportunities to pitch scalable CX integration projects to mid to large-sized organizations.

Growth Trends Their continuous product launches, such as the Unified Contact Center Enterprise update in 2019 and strategic partnerships, show a focus on innovation and market leadership. Offering complementary solutions around cloud, analytics, and AI integration could align with their growth trajectory and client digitalization plans.