Established Market Presence iSupport Software has been operating since 1992, establishing itself as a longstanding provider in the IT help desk and customer service automation space, which highlights a stable customer base and potential for upselling or renewal opportunities.

Continuous Innovation The recent launch of version 18.0 of their incident and service desk software indicates ongoing product development and focus on staying ahead in IT service management solutions, making them open to integrations and advanced feature adoption.

Strong Customer Trust Recognition as a top ITSM software and multiple industry awards demonstrate credibility and a solid reputation, making iSupport an attractive partner for organizations seeking reliable help desk solutions.

Growth Potential With a revenue range of 10 to 25 million dollars and a diversified client base across various industries, there are opportunities to expand within existing accounts by offering complementary services or scaled solutions.

Customer Support Excellence Their commitment to providing dedicated live support in-house and investing heavily in R&D signals a focus on customer satisfaction, opening prospects for long-term service contracts and premium support packages.