Hawaii Expertise Leverage John Mullen & Company’s long-standing presence as a premier Hawaii TPA with decades of claim handling experience across workers’ compensation, property, general liability, and auto to position specialized outsourcing of Hawaii-based claims operations for regional insurers seeking local expertise.

Indigenous Claims Team Highlight the deep, multilingual claims staff experience (9 languages) as a competitive edge for handling diverse insured populations and multilingual customer support, presenting opportunities to win business from carriers with multilingual or culturally diverse client bases.

Scale Readiness With a workforce of 51-200 and revenue in the mid hundreds of millions, demonstrate capacity for scalable TPA services, including high-volume workers’ comp and auto claims management, appealing to midsize insurers looking to regionalize or augment existing claims operations.

Tech Enablement Position the existing tech stack (AWS, Cloudflare, Microsoft 365, web tools) as a modern, secure, cloud-based claims platform capable of seamless integration with carrier systems, analytics for loss trends, and efficient e-notice and telephonic nurse case management workflows.

Expansion Potential Target carriers seeking expansion into Hawaii or Pacific markets, including property, workers’ comp, and no-fault claims, by offering a locally embedded TPA with proven regulatory familiarity, fast onboarding, and localized adjustments to support geographic risk profiles.