Strategic Partnerships Konecta is actively expanding through partnerships and integrations with AI and CX tech providers (NiCE Cognigy, NICE) and collaborations like DAZN Group, signaling opportunities to position complementary services and co-sell with tech ecosystems.

AI Driven CX Launch of Kolibri AI orchestration platform and out-of-the-box digital agents trained on industry-specific journeys indicate a strong push toward agentic AI. This creates upsell opportunities for advanced automation, analytics, and scalable digital agent solutions across sectors.

Industry Coverage With a diversified client base across telecoms, energy, banking, mobility, retail, and e-commerce, there are cross-industry expansion opportunities to target adjacent verticals that demand multi-language, global BPO and CX capabilities.

Global Scale Large workforce and multi-language delivery across 28 countries enable enterprise-grade outsourcing deals, suggesting opportunities for enterprise contracts, global expansions, and managed services with standardized SLAs and compliance.

Sustainability & Tech Sustainable business model combined with advanced tech stack and ongoing digital partnerships presents a narrative for selling sustainable, tech-enabled CX transformations, efficiency gains, and compliance-focused services to risk-conscious buyers.