Leading Edge Connections, LLC. Employee Directory
Outsourcing and Offshoring ConsultingFlorida, United States51-200 Employees
Leading Edge Connections, LLC is a United States–based firm in outsourcing and offshoring consulting that serves organizations seeking remote contact center capabilities. Founded in 2018 by Eric Sims and Jon Juliano, who each spent more than twenty years in traditional BPO settings, the company aimed to address shortcomings in talent, processes, and technology. Since then, it has operated in the evolving landscape of remote work and expanded into customer experience solutions that integrate automation and consulting with remote call center applications. The firm is mid-sized, reflecting its focus on tailored, industry-specific solutions. Its customers include organizations seeking to modernize their remote contact centers and customer experience initiatives, addressing the challenges of talent gaps and process efficiency. The company emphasizes an integrated approach that blends advisory services with a suite of automation-enabled applications designed to fit various industries.
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