Insights

AI and Language Expertise Lucidya's advanced AI technology with 92% accuracy across 15 Arabic dialects positions it as a leading solution for organizations seeking precise, culturally aware customer engagement tools in the Arab world. This creates an opportunity to target large enterprises and government agencies aiming to enhance multilingual customer interactions.

Strong Regional Recognition Winning the 'Leading AI-Powered Platform for Customer Experience Management in Saudi Arabia 2025' and being ranked number one in Saudi Arabia on LinkedIn demonstrate Lucidya's high local market standing. This credibility can be leveraged to expand into neighboring markets with similar cultural and regulatory contexts.

Recent Funding Boost With a substantial Series B investment of $30 million and additional grants totaling over $3 million, Lucidya is significantly scaling its growth and product development efforts. This momentum indicates increased market presence and potential for upselling existing clients or onboarding new ones seeking innovative CX solutions.

Compliance & Security Focus Lucidya’s compliance with regional and international data privacy standards such as GDPR, SOC2, and PDPL, combined with robust cybersecurity practices, makes it an attractive partner for highly regulated industries like banking, government, and healthcare, seeking secure CX platforms.

Market Position & Growth As a prominent player in Saudi Arabia's CXM market, recognized for leadership and innovation, Lucidya offers a compelling opportunity for sales teams to target similar large enterprises and government bodies across the MENA region looking to modernize customer experience capabilities with AI-driven solutions.

Lucidya Tech Stack

Lucidya uses 8 technology products and services including LottieFiles, Oracle, Atlassian Jira, and more. Explore Lucidya's tech stack below.

  • LottieFiles
    Design
  • Oracle
    Enterprise
  • Atlassian Jira
    Issue Trackers
  • Microsoft
    Miscellaneous
  • Kotlin
    Programming Languages
  • Linux
    Programming Languages
  • Google Analytics
    Web Analytics
  • CSS
    Web Tools And Plugins

Media & News

Lucidya's Email Address Formats

Lucidya uses at least 1 format(s):
Lucidya Email FormatsExamplePercentage
FLast@lucidya.comJDoe@lucidya.com
47%
Last@lucidya.comDoe@lucidya.com
4%
First@lucidya.comJohn@lucidya.com
2%
FLast@lucidya.comJDoe@lucidya.com
47%

Frequently Asked Questions

Where is Lucidya's headquarters located?

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Lucidya's main headquarters is located at Riyadh, Riyadh 13522 Saudi Arabia. The company has employees across 4 continents, including AsiaAfricaNorth America.

What is Lucidya's official website and social media links?

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Lucidya's official website is lucidya.com and has social profiles on LinkedInCrunchbase.

What is Lucidya's NAICS code?

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Lucidya's NAICS code is 5112 - Software Publishers.

How many employees does Lucidya have currently?

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As of March 2026, Lucidya has approximately 327 employees across 4 continents, including AsiaAfricaNorth America. Key team members include Chief Commercial Officer: M. A. S.Chief Financial Officer: C. S. D.Vice President Of Sales: S. A.. Explore Lucidya's employee directory with LeadIQ.

What industry does Lucidya belong to?

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Lucidya operates in the Software Development industry.

What technology does Lucidya use?

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Lucidya's tech stack includes LottieFilesOracleAtlassian JiraMicrosoftKotlinLinuxGoogle AnalyticsCSS.

What is Lucidya's email format?

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Lucidya's email format typically follows the pattern of FLast@lucidya.com. Find more Lucidya email formats with LeadIQ.

How much funding has Lucidya raised to date?

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As of March 2026, Lucidya has raised $30M in funding. The last funding round occurred on Jul 14, 2025 for $30M.

When was Lucidya founded?

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Lucidya was founded in 2016.

Lucidya

Software DevelopmentRiyadh, Saudi Arabia201-500 Employees

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
Lucidya maintains uncompromising data encryption and security through full compliance with SOC2, GDPR, US privacy laws (CCPA/CPRA and others), and NIST CSF, as well as Saudi PDPL and NCA frameworks for companies with MENA presence.

Section iconCompany Overview

Headquarters
Riyadh, Riyadh 13522 Saudi Arabia
NAICS Code
5112 - Software Publishers
Founded
2016
Employees
201-500

Section iconFunding & Financials

  • $30M

    Lucidya has raised a total of $30M of funding over 5 rounds. Their latest funding round was raised on Jul 14, 2025 in the amount of $30M.

  • $1M$10M

    Lucidya's revenue is estimated to be in the range of $1M$10M

Section iconFunding & Financials

  • $30M

    Lucidya has raised a total of $30M of funding over 5 rounds. Their latest funding round was raised on Jul 14, 2025 in the amount of $30M.

  • $1M$10M

    Lucidya's revenue is estimated to be in the range of $1M$10M

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