Lufthansa InTouch Email Format

Airlines and AviationBerlin, Germany1001-5000 Employees

Lufthansa InTouch functions as the competence centre for customer service to passengers of Lufthansa and related airlines, covering the full range of traveler support. It handles call, claim, and email processing as well as ticketing and web and social media assistance. The company operates from six customer service centers worldwide, with its headquarters in Berlin, Germany, and a multilingual staff serving travelers around the clock in more than 26 languages. As a 100 percent subsidiary of Lufthansa Commercial Holding, it focuses on services for major Lufthansa markets and brands, drawing on more than a decade of experience in customer service.

Within the Airlines and Aviation sector, the organization is positioned to provide centralized passenger support across multiple channels. Based in Berlin, it maintains a global footprint through six centers and a large team of consultants delivering around-the-clock assistance. In 2026, Lufthansa InTouch announced the gradual closure of its Peterborough, Ontario center by May 31, 2026, a move that would affect hundreds of local employees.

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