Insights

Global Customer Base Lufthansa InTouch services customers across multiple countries with support in over 26 languages, indicating significant potential for multilingual and multicultural solution expansion.

Technological Infrastructure The company employs a diverse tech stack including Genesys, Google Analytics, and Usercentrics, highlighting opportunities to enhance digital customer engagement and data-driven service offerings.

Financial Range With revenues between 100 million and 250 million dollars, Lufthansa InTouch presents a sizable market segment for scalable service solutions and enterprise-level customer service enhancements.

Industry Positioning As a dedicated customer service subsidiary of Lufthansa, the company is well-positioned to adopt innovative aviation and travel technology partnerships, appealing to airlines seeking to improve passenger experience.

Employee Engagement Operating from six global centers with a large multilingual team of approximately 3,000 customer service consultants, there are opportunities to offer workforce management and training solutions to optimize operational efficiency.

Lufthansa InTouch Tech Stack

Lufthansa InTouch uses 8 technology products and services including Commvault, Usercentrics, Osano, and more. Explore Lufthansa InTouch's tech stack below.

  • Commvault
    Backup And Recovery
  • Usercentrics
    Consent Management
  • Osano
    Cookie Compliance
  • Genesys
    Customer Experience Management
  • Slick
    Javascript Libraries
  • Google Maps
    Maps
  • Linux
    Programming Languages
  • Google Analytics
    Web Analytics

Media & News

Lufthansa InTouch's Email Address Formats

Lufthansa InTouch uses at least 2 format(s):
Lufthansa InTouch Email FormatsExamplePercentage
First.Last@voxprogroup.comJohn.Doe@voxprogroup.com
99%
FirstLast@voxprogroup.comJohnDoe@voxprogroup.com
1%
First.Last@lh-intouch.comJohn.Doe@lh-intouch.com
100%

Frequently Asked Questions

What is Lufthansa InTouch's phone number?

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You can contact Lufthansa InTouch's main corporate office by phone at . For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Lufthansa InTouch's official website and social media links?

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Lufthansa InTouch's official website is lh-intouch.com and has social profiles on LinkedIn.

What is Lufthansa InTouch's NAICS code?

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Lufthansa InTouch's NAICS code is 481 - Air Transportation.

How many employees does Lufthansa InTouch have currently?

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As of December 2025, Lufthansa InTouch has approximately 1.2K employees across 6 continents, including AfricaEuropeAsia. Key team members include Head Of It Operations: P. N.Head Of Business Development: M. F.Managing Director (ceo): A. K.. Explore Lufthansa InTouch's employee directory with LeadIQ.

What industry does Lufthansa InTouch belong to?

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Lufthansa InTouch operates in the Airlines and Aviation industry.

What technology does Lufthansa InTouch use?

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Lufthansa InTouch's tech stack includes CommvaultUsercentricsOsanoGenesysSlickGoogle MapsLinuxGoogle Analytics.

What is Lufthansa InTouch's email format?

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Lufthansa InTouch's email format typically follows the pattern of First.Last@voxprogroup.com. Find more Lufthansa InTouch email formats with LeadIQ.

When was Lufthansa InTouch founded?

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Lufthansa InTouch was founded in 1999.

Lufthansa InTouch

Airlines and AviationBerlin, Germany1001-5000 Employees

#MakeSomeonesDayEveryDay

Lufthansa InTouch is the Competence Centre for customer service to passengers of Lufthansa and related airlines. We cover the entire range of services for airline travelers. This includes call, claim and email handling as well as ticketing, Web and Social Media support.

Lufthansa InTouch operates from six Customer Service Centers worldwide. Headquarters are based in Berlin, Germany. About 3000 Customer Service Consultants assist our clients in more than 26 languages, 24 hours daily.

As a 100 percent subsidiary of the Lufthansa Commercial Holding, Lufthansa InTouch provides mainly services for all major Lufthansa markets and its brands. The proficiency of our staff combined with over a decade of experience in Customer Service, enables Lufthansa InTouch to lead by example in the competitive customer service environment.

Section iconCompany Overview

Phone number
NAICS Code
481 - Air Transportation
Founded
1999
Employees
1001-5000

Section iconMedia & News

Section iconFunding & Financials

  • $100M$250M

    Lufthansa InTouch's revenue is estimated to be in the range of $100M$250M

Section iconFunding & Financials

  • $100M$250M

    Lufthansa InTouch's revenue is estimated to be in the range of $100M$250M

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