LumenVox Employee Directory
Software DevelopmentCalifornia, United States2-10 Employees
LumenVox now operates as Capacity Voice after a 2023 acquisition by Capacity, and it is based in San Diego, California. Its technology centers on AI-powered voice automation, including speech recognition and voice authentication to support customer interactions. As part of Capacity's omnichannel support automation platform, Capacity Voice consolidates chat, voice, web, SMS and other channels in a single solution to help organizations lower support costs and boost efficiency. The company serves a global customer base of about 20,000 organizations. Recent developments in Capacity's ecosystem include the May 2026 launch of an AI Analytics Assistant.