MACS! Marketing and Creative Services

Advertising ServicesGeorgia, United States2-10 Employees

MACS!, or Marketing And Creative Services, provides three key services for business owners that aid in improving customer interaction and satisfaction. Maintaining impeccable customer satisfaction ratings is important for the success of your business. Message On Hold services creates audio messages for phone callers, to prevent dead silence while waiting on-hold for assistance. iPop TV Digital Signage Services creates visual messages with inclusions of local weather and news updates for use on an in-office or retail location. Purple Gorilla Productions creates compelling and engaging videos for use on social media and other platforms. 

It’s been noted that roughly 70% of phone callers hang up from dead silence. Some of them are unable to tell if they are still connected or not. This is preventable by providing audio messages for them to listen to while waiting their turn to be assisted.

These products are available through one source, MACS! We  believes that customer service should be a priority. These products are designed to help your business improve customer satisfaction numbers with audio and visual aids to keep them occupied while waiting to be helped. These services are affordable and there are no contracts to sign. Business owners also do not have any equipment to purchase to use and implement these services. 

Another benefit of these services is the multiple applications of the videos and audio/visual messages. This is an ideal opportunity for a soft marketing pitch, introduction of new products/services or to inform the customer of company news. These vital services were designed specifically for your customers that are placed on-hold when calling or sitting in waiting rooms or lines for assistance. Customers that have something to watch or listen to are less likely to show frustration while waiting to be helped.

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