Merged entity Mark Facey & Company has merged into American Customer Care, Inc. as of December 31, 2020, aligning telemarketing for publishers under a broader contact center services provider. This presents an opportunity to cross-sell enhanced outsourced contact center capabilities alongside existing telemarketing for publishers.

Publisher focus Historically specialized in paid publishing with telemarketing services for new business and renewals, indicating deep domain knowledge and proven programs that can be scaled or replicated for other publisher clients or similar subscription-driven markets.

Extensive capacity Operates ten call centers with over 2000 calling stations across multiple states, offering substantial capacity for large or seasonal campaigns, geographic targeting, and redundancy to ensure campaign continuity.

Technology stack Utilizes a mix of web and analytics technologies including cPanel, jQuery, PHP, Google Analytics, and standard server infrastructure (Apache). This indicates familiarity with common publishing and marketing tech integrations and potential for modernizing or integrating with client systems.

Financial and scale signals Revenue is in the $1M–$10M range, signaling growth potential and a mid-market footprint suitable for partnerships, expanded service offerings, or tiered engagement models with larger agencies or publishing houses seeking scalable telemarketing and customer contact services.