MasterTrace (now INTERTEL)
InsuranceFlorida, United States2-10 Employees
INTERTEL, originally MasterTrace, operates in the insurance sector with a specialization in medical canvassing. Based in Tamarac, Florida, the company collects medical information to support insurance claims and help streamline the claims process. In October 2020, Ontellus acquired INTERTEL and MasterTrace, creating what was described as the nation’s largest national medical canvassing provider and integrating this service with Ontellus’ records retrieval capabilities in the property and casualty insurance space. INTERTEL serves property and casualty insurers and other end-user assignors that rely on medical canvassing to inform claims handling. A notable development is the 2021 partnership with Duck Creek Technologies to offer medical canvassing nationwide for P&C insurers using Duck Creek’s core systems. The company operates within Ontellus’s broader P&C supplier ecosystem as part of the combined organization.