5G Router Opportunity Mobitel has rolled out TRCSL-approved pocket-sized 5G routers and next-generation 5G devices in 2026, signaling a strong appetite for consumer and business-grade 5G connectivity. This creates sales potential for enterprise mobility, SMEs and large enterprises requiring resilient, scalable WAN connectivity, as well as IoT deployments and managed connectivity services in Sri Lanka.

AI Customer Experience Mobitel already uses AI chatbot tech and emphasizes value-added services and customer-centricity. This offers opportunities to scale AI-powered self-service, CRM integration, and analytics for enterprise clients and government digital services. Propose upsell of AI-enabled contact center solutions and managed CX platforms to improve CSAT and efficiency.

Public Sector Growth With a history of ICT leadership and partnerships with universities, Mobitel could be a key partner for government digitalization, e-government, and public sector ICT modernization, including cloud, cybersecurity, and data analytics offerings.

Security Compliance Imperva presence indicates a focus on security; combined with 5G deployment and data across networks, there is demand for advanced security services, cloud security, DDoS protection, and SOC capabilities for enterprise clients.

Local Market Focus A large Sri Lankan footprint with over 5 million customers and extensive distribution enables cross-sell of bundled data, voice, devices, and managed services to SMEs and large enterprises, leveraging partnerships with education and research institutions for joint go-to-market programs.