Global Expansion ModSquad's recent expansion to Costa Rica and San Jose demonstrates their commitment to international growth, presenting opportunities to offer tailored outsourced customer experience solutions to new markets and more diversified geographic clients.

Technology Integration With their deployment of advanced tools such as Zendesk, Asana, and Cloudflare, ModSquad emphasizes scalable and flexible tech-driven CX services, indicating a strong value proposition for clients seeking modern, AI-enhanced support solutions.

Industry Recognition Receiving awards for customer service excellence and establishing strategic partnerships like with Offsight highlights ModSquad's reputation for delivering high-quality solutions, making them an attractive partner for companies prioritizing customer satisfaction.

Service Diversification The launch of Department X showcases ModSquad’s focus on innovating specific operational units, opening opportunities to collaborate on specialized and scalable customer service or digital transformation projects across various sectors.

Market Positioning With substantial revenue figures and a sizable workforce, ModSquad is positioned as a competitive alternative to larger BPO providers, offering cost-effective, agile CX services suitable for mid-market and enterprise clients seeking to optimize customer support operations.