Global Leader in CX Services ModSquad is a global leader in outsourced Customer Experience (CX) services, offering customer support, content moderation, trust and safety, community management, and social media services. This positions them well to cater to businesses seeking premium CX solutions.
Expansion to Costa Rica & San Jose ModSquad recently expanded its offices to Costa Rica and San Jose, California, showcasing a commitment to growth and accessibility. This expansion presents an opportunity to tap into new markets and engage with a broader client base.
Recent Awards & Recognitions ModSquad has received awards such as 'Outstanding Solution for Customer Service' and 'Best Use of Social Media in Customer Service,' highlighting their expertise and innovative approach. Leveraging these accolades in client pitches can add credibility to service offerings.
Partnership with Offsight Through its partnership with Offsight, ModSquad aims to digitize modular factories, indicating a focus on innovative solutions. This partnership presents an opportunity to collaborate on tech-driven projects and showcase expertise in digital transformation.
Competitive Positioning & Revenue ModSquad's revenue of over $1 billion places them amongst top competitors in the industry like Lionbridge, Concentrix, and TaskUs. Understanding their competitive positioning can help tailor sales strategies to differentiate services and capture market share.